Contact Luma as a UK cardholder by calling their general enquiries number 0333 000 0477 for technical support if you are unable to login to your mobile app, or make a payment towards your credit card balance over the phone.
General Account Queries – 0333 000 0477
You should phone Luma on their general enquiries contact number 0333 000 0477 if you have any questions about the credit cards provided by the company. For instance, can detail the interest rates and credit limit offered by the company before providing you with a URL address to make an application online. Customers should use call Luma for assistance with day-to-day account transactions as they can make a balance transfer or pay a bill over the phone.
You can also contact the above customer service number for any enquires about managing your Luma Card account. For instance, cardholders should get in touch if they would like to ask how to set up automated alerts when a payment is due or when you’re nearing your credit limit. Alternatively, you should contact Luma customer services if you are currently unable to login to your online account and would like to check your current balance over the phone. Alternatively, you can phone Luma to opt out of paper mail and instead receive your documents and statements via email. Tech-savvy customers can also request a link to download the mobile app so that they can manage their Luma credit card payments or increase their credit limit using a smartphone.
Report your Card Lost or Stolen – 0800 597 0178
It is essential that you call the freephone contact number 0800 597 0178 to report your card as lost or stolen. A customer service representative will be able to put a block on your card to prevent any further usage while beginning an investigation towards any fraudulent activity on your account. Once your card has been blocked, you will be able to request a new Luma credit card to be sent to your registered billing address.
Call Centre Costs and Open Hours
The Luma general enquiries helpline uses a local contact number that will charge callers the standard per-minute rate as any other geographic call made from a UK mobile or landline telephone. However, there will be no cost when calling their freephone number for reporting credit card as lost or stolen. Both contact numbers listed above are available to take calls on a 24-hour basis, with lines open 365 days a year.
Luma Phone Numbers
|Luma Department||UK Contact Number||Opening Hours|
|General Account||0333 000 0477||24 hours a day|
|Online Account||03444 814 000||24 hours a day|
|Report your Card Lost or Stolen||0800 597 0178||24 hours a day|
Written Enquiries and Payment Via Cheque
If would like to make a written enquiry or to send a cheque to make a payment on your credit card, then you are advised to do so using the postal address of Luma’s issuer, Capital One: Capital One Card Services, P.O. Box 1000, Camberley, GU15 3ZQ, United Kingdom.