Co-op Bank Contact Number: 03457 212 212

Contact the Co-op Bank on their general enquiries telephone number 03457 212 212 to ask for assistance with online banking or to enquire about the applicant criteria for a personal loan.


Profile of the Bank

The Co-operative Bank (often called the co-op) is a retail and commercial bank in the United Kingdom, and as of 2017, is the country’s seventh biggest lender meaning that the majority of it’s revenue is made from interest charged on loans. However, the bank offers an extensive range of financial services, from standard current accounts to their privilege premier service that comes with an interest free overdraft. Additionally, the co-op is a popular source for mortgages along with home and travel insurance, making it a common sight on the UK high street, particularly in the North of the country (where it is headquartered).


Co-op Bank General Enquiries – 03457 212 212

Contact the Co-op bank on their national general enquiries phone number 03457 212 212 if you would like to discuss any of the banking products available to customers. For instance, both new and existing customers should use this number to enquire about the application process for a range of lending products or can even ask for the contact details of their nearest co-op branch in order to set up a UK current account. Therefore, new customers can also use this number to enquire which supporting documents are needed to apply for a current account with the bank. Alternatively, existing customers may wish to report a change of address so that the co-op can redirect any statements or important documents to your new home. It is essential that customers get in touch as soon as possible to report any unfamiliar transactions on their statement so that the bank can inspect your account for fraudulent activity. You may even with to phone the co-op to discuss any interest rates on their loans or overdrafts but may be directed to the specialist mortgage and lending department to begin the application process.

You should use this number for support with online banking or if you are having difficulty using the co-op mobile app. For instance, if you have forgotten the security code needed to sign into online banking then you should use this number to reset your account details over the phone. Moreover, the customer service assistant can help set up a direct debit or standing order from your account so that you do not have to repeatedly make the same transaction.


Call Costs and Opening Hours

The national Co-op Bank general enquiries helpline uses a local contact number meaning that you will only be charged the same standard per-minute rate for a geographic call made from a UK mobile or landline telephone. Furthermore, the bank is available 7 days a week as it operates its helpline during the opening hours of 6am-10pm, Monday to Sunday.


Lost or Stolen Cards – 0345 600 6000

You should phone the Co-op Bank on their lost or stolen card contact number 0345 600 6000 to report a missing bank card as soon as possible. The customer service assistant will cancel your existing bank card and block any transactions made from your account before they send a replacement to your home address. You can also ask for the contact details and address of your nearest branch so that you can withdraw any required money by answering security questions rather than with your card.


Co-op Bank Phone Numbers

General Enquiries 03457 212 212 6am-10pm, 7 days a week
Lost or Stolen Cards 0345 600 6000 24 hours a day, 7 days a week
Credit Card Enquiries 0345 600 6000 6am-10pm, 7 days a week
Mortgage Enquiries 08000 288 288 8am-8pm Monday to Friday, 9am-1pm Saturdays
Britannia Savings enquires 0800 132 304 8am-8pm Monday to Friday, 9am-12pm Saturdays
Privilege Premier Accounts and Co-op Insurance 0344 249 9981 8am-8pm, Monday to Friday and 9am-6pm weekends


Make a Written Complaint

If you would like to make a formal complaint about the banking services that you have received or if you would like to contest a decision regarding a loan application then you should write to the Co-op Bank Head Office on the following postal address:

Co-op Bank
1 Balloon Street,
M60 4EP,
United Kingdom.